Remote Case Intake Coordinator II – Client Onboarding

Job Duck LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck LLC is seeking a Case Intake Coordinator in the United States to manage communications, support the intake process, and help ensure new cases are handled efficiently from the start.

You will coordinate information, support onboarding activities, and maintain accurate documentation, contributing to a seamless client experience. The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering exceptional customer service.

Qualifications

• Reliable and professional with proven customer service skills.
• Excellent written and verbal English communication.
• Professional phone etiquette is essential.
• Sales background is preferred for intake interactions.
• Strong organization and attention to detail.

Responsibilities

• Answer inbound phone calls and respond to emails in a professional and timely manner.
• Manage intake overflow and promptly address inquiries.
• Ensure all records and information are complete and accurately entered into company systems.
• Support early onboarding activities for new cases.
• Assist with case manager intake processes.
• Review, organize, and maintain client documentation.
• Coordinate with internal teams to support case progression and client service needs.

Skills

Reliable

Customer service

Phone etiquette

Sales background

Quality assurance

English proficiency

Communication skills

Organized

Attention to detail

Job description

Job Duck LLC is seeking a Case Intake Coordinator in the United States to manage communications, support the intake process, and help ensure new cases are handled efficiently from the start.

You will coordinate information, support onboarding activities, and maintain accurate documentation, contributing to a seamless client experience. The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering exceptional customer service.