Frontline Intake & Case Control Specialist - Onsite Indy

STI; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

STI in Indianapolis, IN is seeking an Intake & Case Control Specialist to provide timely, professional responses to public inquiries, draft complaints, forward calls, and refer questions to appropriate Commission staff. The role emphasizes front-line customer service, handling sensitive information with discretion, and supporting investigators by preparing case files and notices.

Applicants should demonstrate strong organization, interpersonal skills, and the ability to manage multiple tasks

Qualifications

• Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws.
• Ability to interpret, analyze and apply the laws appropriately and relevantly to Civil Rights matters.
• Ability to interpret and apply Commission policies and procedures as they relate to discrimination charges.
• Interpersonal skills, especially when dealing with the public.
• Detail oriented work ethic.
• Strong organizational skills with the ability to manage various projects simultaneously.
• Working knowledge of computers and Microsoft Office Suite.
• Ability to type with speed and accuracy.
• General knowledge of functions of other departments and agencies and their relationships to intake/case control.
• Ability to communicate effectively and establish cooperative work relationships.

Responsibilities

• Respond to online inquiries regarding the filing of complaints.
• Effectively interview potential Complainants.
• Analyze and summarize information received from online inquiries.
• Prepare investigative work case files for investigations.
• Send Notice of Complaints and interrogatories to relevant parties.
• Provide excellent customer service, via telephone and in person.
• Responsible for monthly reporting.
• Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas.
• May be responsible for drafting appropriate motions before the Commission, including administrative dismissals and default orders.
• Research databases for correct contact information for relevant parties and witnesses.
• Other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Communication skills

Typing speed

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

STI in Indianapolis, IN is seeking an Intake & Case Control Specialist to provide timely, professional responses to public inquiries, draft complaints, forward calls, and refer questions to appropriate Commission staff. The role emphasizes front-line customer service, handling sensitive information with discretion, and supporting investigators by preparing case files and notices.

Applicants should demonstrate strong organization, interpersonal skills, and the ability to manage multiple tasks