Intake Specialist :: Paralegal

STI; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

State of Indiana, Indiana Civil Rights Commission, Indianapolis, IN, seeks an Intake Specialist to provide timely, professional responses to public inquiries and route calls and referrals to appropriate staff. The role emphasizes front-line service, confidentiality, organization, and strong interpersonal skills.

The position entails drafting complaints, preparing case files, and supporting investigative work while applying civil rights laws. A strong sense of judgment and accuracy is required.

Qualifications

• HS diploma or GED required.
• Minimum 6 months administrative experience required.
• Proficient in Microsoft Office Suite.
• Strong communication skills (oral and written).
• Practical knowledge of Indiana and Federal Civil Rights Laws.

Responsibilities

• Respond to online inquiries regarding the filing of complaints.
• Interview potential complainants.
• Analyze and summarize information from inquiries.
• Prepare investigative work case files for investigations.
• Send Notice of Complaints and interrogatories to relevant parties.
• Provide excellent customer service, via telephone and in person.
• Responsible for monthly reporting.
• Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas.
• May draft motions including administrative dismissals and default orders.
• Research databases for correct contact information for parties and witnesses.
• Other duties as assigned.

Skills

Administrative experience

Communication skills

Typing speed and accuracy

Microsoft Office Suite

Civil Rights knowledge

Legal interpretation/apply laws

Organizational skills

Education

HS diploma or GED

Paralegal coursework

Tools

Microsoft Office

Job description

Job Title: IN-ICRC-Intake Specialist
Client: State of Indiana
Location: Indiana Civil Rights Commission 100 North Senate Avenue, Room N300 Indianapolis, IN 46204
Description
Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff.
Job Description
Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff. The Intake/Case Control staff serves as a professional staff memeber within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment. The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks.
Responsabilities include but are not limited to the following

• Respond to online inquiries regarding the filing of complaints
• Effectively interview potential Complainants
• Analyze and summarize information received from online inquiries
• Prepare investigative work case files for invetigations
• Send Notice of Complaints and interrogatories to relevant parties
• Provides excellent customer service, via telephone and in person
• Responsible for monthly reporting
• Analyze and apply relevant laws to establish jurisidiction over cases for ICRL enforcement areas
• May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
• Research databases for correct contact information for relevant parties and witnesses
• Other duties as assigned
  

Preferred Experience

• Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
• Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
• Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
• Interpersonal skills, especially when dealing with the public
• Detail orientated work ethic
• Strong organizational skills with the ability to manage various projects simultaneously
• Working knowledge of computers and Microsoft Office Suite
• Ability to type with speed and accuracy
• General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
• Ability to communicate effectively and ability to establish cooperative work relationships
  

Required/Desired Skills
Skill
Required /Desired
Amount
Of Experience
Minimum 6 months of administrative experience
6
Months
HS diploma or GED required
0
Previous legal course work, paralegal type coursework
0
Working knowledge of computers and Microsoft 365
0
Ability to effectively communicate, both orally and in writing
0
Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
0
Ability to type with speed and accuracy
0
Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
Highly desired
0
Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
Highly desired
0
Strong organizational skills with the ability to manage various projects simultaneously
Highly desired
0