Frontline BDC Associate — Growth & Training

Serra Traverse City; Traverse City (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA

Disability coverage

Life insurance

401(k)

PTO

Paid holidays

Employee discounts

Job summary

Serra Traverse City seeks a friendly and organized individual to join its Business Development Center as a BDC Associate. You will be the first point of contact for customers, answering calls, directing questions to the right team, and scheduling service appointments in a fast-paced environment.

No experience is required, and training is provided. This entry-level role emphasizes strong communication, active listening, and teamwork within Serra TC's Sales and Service teams, with opportunities

Qualifications

• Effective communication and active listening skills.
• Ability to use computer systems effectively.

Responsibilities

• Answer incoming calls and direct customer questions to the correct department.
• Schedule service appointments for the Service departments.
• Serve as the front-line contact for customers within a fast-paced environment.
• This entry-level role offers growth potential.

Skills

Effective communication

Active listening

Computer skills

Job description

Serra Traverse City seeks a friendly and organized individual to join its Business Development Center as a BDC Associate. You will be the first point of contact for customers, answering calls, directing questions to the right team, and scheduling service appointments in a fast-paced environment.

No experience is required, and training is provided. This entry-level role emphasizes strong communication, active listening, and teamwork within Serra TC's Sales and Service teams, with opportunities