BDC Specialist — Scheduling & Customer Care

Socket.dev; Okemos (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Training and development opportunities

Team-oriented work environment

Career growth potential

Job summary

Serra Auto Campus is seeking a full-time Business Development Center (BDC) Representative to join our team. This role focuses on engaging with guests to schedule vehicle maintenance and repair appointments while delivering exceptional customer service.

You will schedule service appointments, communicate with guests via phone, email, and text, and follow up on leads to ensure timely bookings. A collaborative team environment and growth opportunities are offered.

Qualifications

• Willingness to learn and be trained.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Organized with attention to detail.
• Dealership experience highly preferred, but not required.

Responsibilities

• Schedule service appointments for maintenance and repair needs.
• Communicate with guests via phone, email, and text.
• Follow up on inbound and outbound leads to ensure timely booking.
• Maintain accurate records of customer interactions and appointments.
• Collaborate with service advisors and management to optimize scheduling efficiency.
• Route Sales inquiry calls to the appropriate department.

Skills

Communication

Customer service

Multitasking

Organization

Dealership experience

Job description

Serra Auto Campus is seeking a full-time Business Development Center (BDC) Representative to join our team. This role focuses on engaging with guests to schedule vehicle maintenance and repair appointments while delivering exceptional customer service.

You will schedule service appointments, communicate with guests via phone, email, and text, and follow up on leads to ensure timely bookings. A collaborative team environment and growth opportunities are offered.