Front Entry: Customer Care & Safety Advocate

Meijer, Inc.; Marion (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in Marion, Ohio is seeking an Asset Protection Associate to help keep customers and team members safe. In this role you will actively identify unsafe conditions, deter theft, respond to alerts, and help recover unpaid merchandise while following de-escalation techniques.

You bring 1–2 years in customer service or asset protection, strong communication skills, and the ability to work on your feet all shift.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service or asset protection experience.
• Clear and professional written and oral communication skills.
• Ability to actively move throughout work area for long periods.
• Ability to respond to alerts quickly and urgently.
• Ability to learn and interact with new and existing technology solutions.
• Ability to use technology to document and communicate incidents.
• Ability to learn and apply negotiation and de-escalation techniques.
• Ability to maintain knowledge of product locations to direct customers.
• Ability to work successfully with conflict.

Responsibilities

• Actively identify and quickly resolve unsafe conditions and situations
• Prevent theft through an active presence and engagement with customers entering and exiting
• Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms
• Reduce store disruption following the company de-escalation and negotiation techniques
• Document and communicate theft, safety, and alarm activity incidents

Skills

Customer service

Asset protection

Communication

De-escalation

Technology usage

Documentation

Conflict management

Teamwork

Education

High school diploma or equivalent

Job description

Meijer in Marion, Ohio is seeking an Asset Protection Associate to help keep customers and team members safe. In this role you will actively identify unsafe conditions, deter theft, respond to alerts, and help recover unpaid merchandise while following de-escalation techniques.

You bring 1–2 years in customer service or asset protection, strong communication skills, and the ability to work on your feet all shift.