Customer Experience & Safety Advocate

Meijer Great Lakes; Lima (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Great Lakes in Lima, OH, is seeking a team member for Asset Protection to ensure safety and prevent theft. You will engage with customers, monitor activities, and respond quickly to alerts, using negotiation and de-escalation techniques as needed.

Requirements include a high school diploma or equivalent, 1-2 years in customer service or asset protection, and strong communication skills. You will work primarily on-site with opportunities for development and advancement within the Meijer

Qualifications

• High school graduate or equivalent.
• 1-2 years of customer service experience or asset protection experience.
• Clear and professional written and oral communication skills.
• Ability to actively move throughout work area for long periods of time.
• Ability to respond to alerts quickly and urgently.
• Ability to learn and interact with new and existing technology solutions.
• Ability to use technology to document and communicate incidents.
• Ability to learn and apply negotiation and de-escalation techniques.
• Ability to maintain knowledge of product locations to direct customers.
• Ability to work successfully with conflict.

Responsibilities

• Actively identify and quickly resolve unsafe conditions and situations
• Prevent theft through an active presence and engagement with customers entering and exiting
• Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms
• Reduce store disruption following the company de-escalation and negotiation techniques
• Document and communicate theft, safety, and alarm activity incidents

Skills

Customer service

Communication

De-escalation techniques

Conflict resolution

Team collaboration

Education

High school diploma or equivalent

Job description

Meijer Great Lakes in Lima, OH, is seeking a team member for Asset Protection to ensure safety and prevent theft. You will engage with customers, monitor activities, and respond quickly to alerts, using negotiation and de-escalation techniques as needed.

Requirements include a high school diploma or equivalent, 1-2 years in customer service or asset protection, and strong communication skills. You will work primarily on-site with opportunities for development and advancement within the Meijer