Front Entry Security & Customer Experience Lead

Meijer, Inc.; Walker (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking an Asset Protection Associate to help maintain a safe and welcoming Walker, MI store. You will actively engage customers, deter theft, respond to alarms, and document incidents while supporting a positive shopping experience.

Requires a high school diploma and 1–2 years in customer service or asset protection, plus the ability to move throughout the store for extended periods. Training on de-escalation and technology will be provided.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience or asset protection experience.
• Clear and professional written and oral communication skills.
• Ability to actively move throughout work area for long periods of time.
• Ability to respond to alerts quickly and urgently.
• Ability to learn and interact with new and existing technology solutions.
• Ability to use technology to document and communicate incidents.
• Ability to learn and apply negotiation and de-escalation techniques.
• Ability to maintain knowledge of product locations to direct customers.
• Ability to work successfully with conflict.

Responsibilities

• Actively identify and quickly resolve unsafe conditions and situations.
• Prevent theft through an active presence and engagement with customers entering and exiting.
• Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms.
• Reduce store disruption following the company de-escalation and negotiation techniques.
• Document and communicate theft, safety, and alarm activity incidents.

Skills

Customer service

Communication skills

Situational awareness

Conflict resolution

Tech literacy

Education

High school diploma or equivalent

Tools

Alarm systems

Job description

Meijer is seeking an Asset Protection Associate to help maintain a safe and welcoming Walker, MI store. You will actively engage customers, deter theft, respond to alarms, and document incidents while supporting a positive shopping experience.

Requires a high school diploma and 1–2 years in customer service or asset protection, plus the ability to move throughout the store for extended periods. Training on de-escalation and technology will be provided.