Front Entry Security & Customer Care Associate

Meijer Inc.; Royal Oak (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking an Asset Protection team member in Royal Oak, MI to deter theft and keep customers and associates safe. You’ll engage with customers entering and exiting, respond to alerts, and document incidents with professionalism.

This role emphasizes safety, de-escalation, and teamwork within a long‑standing community retailer. The position requires a high school diploma or equivalent and 1–2 years of customer service or asset protection experience.

Qualifications

• High school graduate or equivalent.
• 1–2 years of customer service experience or asset protection experience.
• Clear and professional written and oral communication skills.
• Ability to actively move throughout work area for long periods of time.
• Ability to respond to alerts quickly and urgently.
• Ability to learn and interact with new and existing technology solutions.
• Ability to use technology to document and communicate incidents.
• Ability to learn and apply negotiation and de-escalation techniques.
• Ability to maintain knowledge of product locations to direct customers.
• Ability to work successfully with conflict.

Responsibilities

• Actively identify and quickly resolve unsafe conditions and situations
• Prevent theft through an active presence and engagement with customers entering and exiting
• Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms
• Reduce store disruption following the company de-escalation and negotiation techniques
• Document and communicate theft, safety, and alarm activity incidents

Skills

Customer service

Asset protection

Written and verbal communication

Negotiation and de-escalation

Conflict management

Product location knowledge

Technology familiarity

Alert response

Teamwork

Education

High school diploma or equivalent

Job description

Meijer is seeking an Asset Protection team member in Royal Oak, MI to deter theft and keep customers and associates safe. You’ll engage with customers entering and exiting, respond to alerts, and document incidents with professionalism.

This role emphasizes safety, de-escalation, and teamwork within a long‑standing community retailer. The position requires a high school diploma or equivalent and 1–2 years of customer service or asset protection experience.