Front Entry Asset Protection & Customer Care Specialist

Meijer, Inc.; Rossford (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a security-focused team member to deter theft and safeguard customers at store entry and exit points. You will monitor activity, quickly respond to alarms, and engage with customers to validate receipts and recover unpaid merchandise.

This role emphasizes safety, discretion, and professional communication in a dynamic retail environment. You will apply de-escalation techniques and work with technology to document incidents while maintaining product-location knowledge to assist

Qualifications

• High school graduate or equivalent.
• 1-2 years of customer service experience or asset protection experience.
• Clear and professional written and oral communication skills.
• Ability to actively move throughout work area for long periods of time.
• Ability to respond to alerts quickly and urgently.
• Ability to learn and interact with new and existing technology solutions.
• Ability to use technology to document and communicate incidents.
• Ability to learn and apply negotiation and de-escalation techniques.
• Ability to maintain knowledge of product locations to direct customers.
• Ability to work successfully with conflict.

Responsibilities

• Actively identify and quickly resolve unsafe conditions and situations.
• Prevent theft through an active presence and engagement with customers entering and exiting.
• Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms.
• Reduce store disruption following the company de-escalation and negotiation techniques.
• Document and communicate theft, safety, and alarm activity incidents.

Skills

Customer service

Asset protection

Written communication

Oral communication

De-escalation

Negotiation

Tech literacy

Education

High school diploma or equivalent

Job description

Meijer is seeking a security-focused team member to deter theft and safeguard customers at store entry and exit points. You will monitor activity, quickly respond to alarms, and engage with customers to validate receipts and recover unpaid merchandise.

This role emphasizes safety, discretion, and professional communication in a dynamic retail environment. You will apply de-escalation techniques and work with technology to document incidents while maintaining product-location knowledge to assist