Front End Team Leader - Retail Ops & Customer Experience

Ollie; Huntington (IN); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401K with match

Health insurance after 90 days

Employee discount 20%

Voluntary benefits

Job summary

Ollie is seeking a Retail Front End Team Leader to guide the store's front-end operations, lead a motivated sales team, and ensure outstanding customer service. You will manage associates, assist with payroll and budgeting, and support donation programs and Ollie’s Army membership.

The role requires supervisory experience, flexibility for evenings/weekends, and a proactive, team-first attitude. Safety meetings and pricing updates are part of the duties, with opportunities to grow within the

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience in a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Scheduling

Positive attitude

Communication

Education

High school diploma or equivalent

Tools

POS systems

Payroll reporting

Job description

Ollie is seeking a Retail Front End Team Leader to guide the store's front-end operations, lead a motivated sales team, and ensure outstanding customer service. You will manage associates, assist with payroll and budgeting, and support donation programs and Ollie’s Army membership.

The role requires supervisory experience, flexibility for evenings/weekends, and a proactive, team-first attitude. Safety meetings and pricing updates are part of the duties, with opportunities to grow within the