Front End Team Lead - Customer-Centric Retail Leader

Ollie's Bargain Outlet, Inc.; La Porte (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

401K vesting

Career growth

Employee discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to guide the store's front-end operations and develop a customer-focused sales team. You will manage daily tasks, payroll-related reporting, and associate development while upholding safety standards.

Responsibilities include leading donor programs, opening/closing duties, and coordinating pricing updates with merchandising. The role emphasizes teamwork, flexibility, and delivering a positive customer experience.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1-2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Team leadership

Flexibility

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to guide the store's front-end operations and develop a customer-focused sales team. You will manage daily tasks, payroll-related reporting, and associate development while upholding safety standards.

Responsibilities include leading donor programs, opening/closing duties, and coordinating pricing updates with merchandising. The role emphasizes teamwork, flexibility, and delivering a positive customer experience.