Front End Team Lead - Elevate Store & Customer Experience

Ollie; Austin (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits after 90 days

401K match

Associate discount

Voluntary benefits

Job summary

Ollie’s is seeking a Retail Front End Team Leader to supervise the front-end operations and lead a sales-oriented team. You will focus on delivering exceptional customer service and maintaining store standards.

The role requires retail supervisory experience, strong teamwork, and flexible scheduling including evenings, weekends, and holidays. Eligible benefits include medical/dental/vision after 90 days, a 401K match with immediate vesting, and an associate discount program.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team leadership

Customer service

Positive attitude

Education

High school diploma

Job description

Ollie’s is seeking a Retail Front End Team Leader to supervise the front-end operations and lead a sales-oriented team. You will focus on delivering exceptional customer service and maintaining store standards.

The role requires retail supervisory experience, strong teamwork, and flexible scheduling including evenings, weekends, and holidays. Eligible benefits include medical/dental/vision after 90 days, a 401K match with immediate vesting, and an associate discount program.