Front-End Team Lead: Drive Customer Experience & Growth

Ollie's Bargain Outlet, Inc.; Houma (LA); On-site; USD 34,000 - 52,000; Full time

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to guide the store’s front-end operations and deliver a superior customer experience. You will lead a sales team, develop associates, and manage daily tasks, service standards, and asset protection.

The role emphasizes hiring, training, scheduling, safety, pricing updates, and collaboration with merchandising. Flexibility to work evenings, weekends, and holidays is required, with a focus on teamwork and delivering results in

Qualifications

• High school diploma or equivalent.
• Minimum of 1-2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to guide the store’s front-end operations and deliver a superior customer experience. You will lead a sales team, develop associates, and manage daily tasks, service standards, and asset protection.

The role emphasizes hiring, training, scheduling, safety, pricing updates, and collaboration with merchandising. Flexibility to work evenings, weekends, and holidays is required, with a focus on teamwork and delivering results in