Front End Team Lead — Growth & Customer Experience Champion

Ollie's Bargain Outlet, Inc.; Washington (Washington County); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance (after 90 days)

401K with generous match

Career growth & development

Associate discount 20%

Voluntary benefits

Job summary

Ollie's Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to oversee the front end of the store, lead a passionate sales team, and ensure a positive customer experience.

The role focuses on associate development, customer service, asset protection, and store maintenance. Responsibilities include supervising the front end, assisting with payroll and budgeting, coordinating safety meetings, and supporting staffing and merchandising execution.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1-2 years of supervisory experience with a mid- to large-size retailer.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Supervisory experience

Customer service

Education

High school diploma

Job description

Ollie's Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to oversee the front end of the store, lead a passionate sales team, and ensure a positive customer experience.

The role focuses on associate development, customer service, asset protection, and store maintenance. Responsibilities include supervising the front end, assisting with payroll and budgeting, coordinating safety meetings, and supporting staffing and merchandising execution.