Front End Team Leader: Drive Service & Team Performance

Ollie; Aurora (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage

401(k) with company match

Employee discount

Voluntary benefits

Job summary

Ollie’s Retail seeks a Retail Front End Team Leader to oversee the front-end operations and lead a sales team focused on delivering an excellent customer experience. The role includes associate development, customer service, asset protection and store maintenance.

Responsibilities include managing payroll budgets, assisting with hiring and scheduling, leading safety meetings, supporting merchandising and pricing updates, and performing Team Leader duties as needed to ensure smooth store

Qualifications

• High school diploma or equivalent.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Education

High school diploma or equivalent

Job description

Ollie’s Retail seeks a Retail Front End Team Leader to oversee the front-end operations and lead a sales team focused on delivering an excellent customer experience. The role includes associate development, customer service, asset protection and store maintenance.

Responsibilities include managing payroll budgets, assisting with hiring and scheduling, leading safety meetings, supporting merchandising and pricing updates, and performing Team Leader duties as needed to ensure smooth store