Front End Team Lead - Customer Experience & Leadership

Ollie's Bargain Outlet, Inc.; Springfield (VT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Career growth

20% associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to guide the front-end team and ensure a positive customer experience. The role focuses on leadership development, customer service excellence, and operational integrity across the store’s front end.

The position requires supervising experience, schedule flexibility for evenings/weekends/holidays, and a proactive, team-oriented attitude to drive performance and guest satisfaction.

Qualifications

• High school diploma or equivalent.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team player

Customer service

Education

High school diploma

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to guide the front-end team and ensure a positive customer experience. The role focuses on leadership development, customer service excellence, and operational integrity across the store’s front end.

The position requires supervising experience, schedule flexibility for evenings/weekends/holidays, and a proactive, team-oriented attitude to drive performance and guest satisfaction.