Front End Team Lead: Customer Experience & Operations

Ollie; Madison (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits after 90 days

401K with match

20% associate discount

Voluntary benefits

Job summary

Ollie’s is seeking a Retail Front End Team Leader to guide the front-end operations and create a positive customer experience. You will lead a team, manage daily tasks, and ensure service standards.

Responsibilities include payroll-related duties, budgeting support, and coordinating donations and Ollie’s Army sign-ups. The role requires supervisory experience and a flexible schedule, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the associates regarding donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with hiring, development, supervision, and scheduling of store associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store and complete additional responsibilities as assigned.

Skills

Team leadership

Supervisory experience

Education

High school diploma or equivalent

Job description

Ollie’s is seeking a Retail Front End Team Leader to guide the front-end operations and create a positive customer experience. You will lead a team, manage daily tasks, and ensure service standards.

Responsibilities include payroll-related duties, budgeting support, and coordinating donations and Ollie’s Army sign-ups. The role requires supervisory experience and a flexible schedule, including evenings, weekends, and holidays.