Front End Team Leader — Drive Store Experience & Engagement

Ollie's Bargain Outlet, Inc.; Buford (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with match

Career growth

20% Associate discount

Voluntary benefits

Job summary

Ollie's Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to guide the front-end operations and lead a sales team focused on delivering a great customer experience. You will handle associate development, customer service, asset protection, and store maintenance.

The role involves overseeing standards, payroll basics, and coordinating donation programs, with opportunities for growth in a dynamic retail environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Positive attitude

Interpersonal skills

Education

High school diploma or equivalent

Job description

Ollie's Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to guide the front-end operations and lead a sales team focused on delivering a great customer experience. You will handle associate development, customer service, asset protection, and store maintenance.

The role involves overseeing standards, payroll basics, and coordinating donation programs, with opportunities for growth in a dynamic retail environment.