Front End Team Lead - Growth & Customer Experience

Ollie's Bargain Outlet, Inc.; Pottsville (Schuylkill County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage (Medical, Dental, Vis​

401K with immediate vesting

Career growth & talent development

Associate discount 20%

Voluntary benefits

Job summary

Ollie\'s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to lead the store\'s front end, create a positive customer experience, and develop a team of associates.

The role involves managing payroll budgets, scheduling, and operations while ensuring pricing updates and merchandising execution are up to standard. Strong leadership and a commitment to Ollie\'s core values are essential.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Payroll budgeting

Staff scheduling

Education

High school diploma

Job description

Ollie\'s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to lead the store\'s front end, create a positive customer experience, and develop a team of associates.

The role involves managing payroll budgets, scheduling, and operations while ensuring pricing updates and merchandising execution are up to standard. Strong leadership and a commitment to Ollie\'s core values are essential.