Front End Team Leader: Lead Customer Experience

Ollie; Lombard (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

RX coverage (after 90 days)

401K with immediate vesting

Employee discount 20%

Voluntary benefits

Job summary

Ollie’s in Lombard, IL is seeking a Retail Front End Team Leader to oversee the store's front-end, drive associate productivity, and ensure an excellent customer experience.

You will lead recruitment and scheduling, manage payroll budgets, price updates, and safety meetings, while training team members and supporting donations programs.

Qualified candidates will have a high school diploma and 1–2 years of supervisory experience in retail, with flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign‑up and membership.
• Lead monthly safety meetings and ensure follow‑up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Team leadership

Flexibility

Education

High school diploma or equivalent

Job description

Ollie’s in Lombard, IL is seeking a Retail Front End Team Leader to oversee the store's front-end, drive associate productivity, and ensure an excellent customer experience.

You will lead recruitment and scheduling, manage payroll budgets, price updates, and safety meetings, while training team members and supporting donations programs.

Qualified candidates will have a high school diploma and 1–2 years of supervisory experience in retail, with flexibility to work evenings, weekends, and holidays.