Front End Team Leader — Drive Customer Experience

Ollie's Bargain Outlet; Homewood (IL); On-site; USD 25,485 - 26,863; Full time

Benefits offered by this job

Medical, Dental, Vision & RX coverage

401K with match

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Homewood, IL is seeking a Retail Front End Team Leader to guide the store’s front-end operations and lead a sales team focused on delivering an excellent customer experience.

You will oversee daily front-end activities, payroll, pricing updates, and staff scheduling while promoting Ollie’s Core Values and shop-wide safety practices. This role requires at least 1–2 years of supervisory experience and a flexible schedule.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience in a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays regularly.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Communication

Education

High school diploma

Job description

Ollie’s Bargain Outlet in Homewood, IL is seeking a Retail Front End Team Leader to guide the store’s front-end operations and lead a sales team focused on delivering an excellent customer experience.

You will oversee daily front-end activities, payroll, pricing updates, and staff scheduling while promoting Ollie’s Core Values and shop-wide safety practices. This role requires at least 1–2 years of supervisory experience and a flexible schedule.