Retail Front-End Team Lead — Inspire Great Customer Service

Ollie; Neenah (WI); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage after 90 days

401K with match

Associate discount 20%

Voluntary benefits

Job summary

Ollie’s is seeking a Retail Front End Team Leader to lead the store’s front-end team, ensuring stellar customer service and smooth operations. You will manage daily tasks, payroll considerations, and safety while driving a positive shopping experience.

In this role, you’ll hire, develop, and schedule associates, oversee pricing and merchandising, and lead monthly safety meetings. A high school diploma and 1–2 years of supervisory experience are required.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Flexibility

Positive attitude

Education

High school diploma or equivalent

Job description

Ollie’s is seeking a Retail Front End Team Leader to lead the store’s front-end team, ensuring stellar customer service and smooth operations. You will manage daily tasks, payroll considerations, and safety while driving a positive shopping experience.

In this role, you’ll hire, develop, and schedule associates, oversee pricing and merchandising, and lead monthly safety meetings. A high school diploma and 1–2 years of supervisory experience are required.