Front End Team Lead: Retail Ops & Customer Experience

Ollie; Wilmington (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage (

401K with immediate vesting

20% Associate discount on all Ollie’s

Voluntary benefits

Job summary

Ollie’s is seeking a Retail Front End Team Leader to guide the store’s front-end operations and lead a passionate sales team. You will drive customer service standards, associate development, and daily tasks to deliver a great shopping experience.

The role includes payroll budgeting, shrink reduction, and coordinating donation programs. You’ll also lead safety meetings, participate in hiring and scheduling, and ensure pricing and merchandising execution are up to date.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team player

Customer service

Positive attitude

Education

High school diploma

Job description

Ollie’s is seeking a Retail Front End Team Leader to guide the store’s front-end operations and lead a passionate sales team. You will drive customer service standards, associate development, and daily tasks to deliver a great shopping experience.

The role includes payroll budgeting, shrink reduction, and coordinating donation programs. You’ll also lead safety meetings, participate in hiring and scheduling, and ensure pricing and merchandising execution are up to date.