Front-End Team Leader: Lead & Elevate Customer Experience

Ollie; Village of Brockport (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage

401K vesting

Employee discount 20%

Voluntary benefits

Job summary

Ollie’s, a national retail chain, is seeking a Retail Front End Team Leader to guide the store’s front-end operations and shape a positive customer experience. You will develop the sales team, manage tasks, and uphold service standards.

The role requires supervisory experience at a mid- to large-size retailer, a high school diploma or equivalent, and flexibility to work evenings and weekends. Benefits progress after 90 days with a strong discount for associates.

Qualifications

• High school diploma or equivalent required.
• Minimum 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with Associates regarding donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store and handle additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Team leadership

Evenings and weekends flexibility

Education

High school diploma or equivalent

Job description

Ollie’s, a national retail chain, is seeking a Retail Front End Team Leader to guide the store’s front-end operations and shape a positive customer experience. You will develop the sales team, manage tasks, and uphold service standards.

The role requires supervisory experience at a mid- to large-size retailer, a high school diploma or equivalent, and flexibility to work evenings and weekends. Benefits progress after 90 days with a strong discount for associates.