Front End Team Lead — Inspire Sales & Customer Experience

Ollie's Bargain Outlet; Streamwood (IL); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and RX after

401K with match

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Streamwood, IL is seeking a Retail Front End Team Leader to guide the front-end team, ensuring a smooth checkout and strong customer experience. You will lead a team, manage daily tasks, and uphold store standards.

The role includes scheduling, payroll budgeting, pricing updates, and participation in hiring, safety meetings, and donations programs to support operational goals.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Customer service

Team leadership

Cash handling

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet in Streamwood, IL is seeking a Retail Front End Team Leader to guide the front-end team, ensuring a smooth checkout and strong customer experience. You will lead a team, manage daily tasks, and uphold store standards.

The role includes scheduling, payroll budgeting, pricing updates, and participation in hiring, safety meetings, and donations programs to support operational goals.