Front End Team Leader — Drive Customer Experience & Growth

Ollie's Bargain Outlet, Inc.; Wilmington (NC); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage after 90 days

401K with immediate vesting

Associate discount

Voluntary benefits

Job summary

Ollie's Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to oversee store front-end operations and lead a sales team focused on exceptional customer service.

You will manage payroll-related tasks, assist with staffing, and enforce pricing and merchandise execution while maintaining safety and loss prevention standards. The role requires a high school diploma or equivalent, 1-2 years of supervisory experience, and flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience in a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Team player

Education

High school diploma or equivalent

Job description

Ollie's Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to oversee store front-end operations and lead a sales team focused on exceptional customer service.

You will manage payroll-related tasks, assist with staffing, and enforce pricing and merchandise execution while maintaining safety and loss prevention standards. The role requires a high school diploma or equivalent, 1-2 years of supervisory experience, and flexibility to work evenings, weekends, and holidays.