Front End Team Leader — Elevate Customer Experience

Ollie; West Webster (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

RX coverage

401K with company match

Associate discount 20%

Voluntary benefits

Job summary

Ollie’s Webster is seeking a Retail Front End Team Leader to guide the front-end team, drive customer service, and manage daily operations. Responsibilities include payroll budgeting, staffing, safety, and pricing updates to support store goals.

The role requires supervisory experience with a retailer, a high school diploma, and flexibility for evenings and weekends. Competitive pay and employee benefits are offered.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Schedule flexibility

Positive attitude

Education

High school diploma or equivalent

Job description

Ollie’s Webster is seeking a Retail Front End Team Leader to guide the front-end team, drive customer service, and manage daily operations. Responsibilities include payroll budgeting, staffing, safety, and pricing updates to support store goals.

The role requires supervisory experience with a retailer, a high school diploma, and flexibility for evenings and weekends. Competitive pay and employee benefits are offered.