Front-End Team Lead: Customer Experience & Growth

Ollie's Bargain Outlet, Inc.; Homewood (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage

401K with match

Discount for associates

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to oversee the front-end operations, lead a sales team, and ensure a positive customer experience. You will manage associates, deliver strong service, and coordinate donations and Ollie’s Army sign-ups.

The role emphasizes leadership, payroll budgeting, safety, staffing, pricing accuracy, and merchandising execution to support store goals.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Scheduling

Payroll budgets

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to oversee the front-end operations, lead a sales team, and ensure a positive customer experience. You will manage associates, deliver strong service, and coordinate donations and Ollie’s Army sign-ups.

The role emphasizes leadership, payroll budgeting, safety, staffing, pricing accuracy, and merchandising execution to support store goals.