Front-End Team Lead: Member Services & Operations

Sam's Club; Waco (TX); On-site; USD 29,000 - 40,000; Full time

Job summary

Sam's Club in Waco, TX is looking for an associate to support supervision of team members, help process memberships, provide member assistance, and promote club services. You will help with recruiting, scheduling, and coaching, while upholding our Open Door Policy and standards.

The role emphasizes member engagement, accuracy in transactions, and maintaining store cleanliness and organization. 18+ required, with prior retail and customer service experience preferred.

Qualifications

• 6 months retail experience including operating front-end equipment such as cash register
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assist management with supervision of associates by assigning duties and providing direction
• Communicate goals and feedback and train associates on processes and procedures
• Support member service approaches and resolve member issues per company guidelines
• Assist with recruiting, scheduling, coaching, and evaluating associates while upholding Open Door Policy

Skills

Retail experience

Customer service

Age 18+

Job description

Sam's Club in Waco, TX is looking for an associate to support supervision of team members, help process memberships, provide member assistance, and promote club services. You will help with recruiting, scheduling, and coaching, while upholding our Open Door Policy and standards.

The role emphasizes member engagement, accuracy in transactions, and maintaining store cleanliness and organization. 18+ required, with prior retail and customer service experience preferred.