Front-End Team Lead — Member Experience & Operations

Sam's East, Inc.; Brownsville (TX); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Bonus opportunities

Employee discounts

Job summary

Sam's Club in Brownsville, TX is seeking a supervisor to assist management by directing associates, training staff, and upholding member service standards. You will process memberships and credit accounts, promote store programs, and help meet membership goals while ensuring policy compliance.

The role involves assisting with recruiting, scheduling, coaching, and evaluating staff, with a focus on accurate cash handling and customer satisfaction at the front end.

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.

Responsibilities

• Supervise associates in assigned area and assign duties.
• Train associates on processes and procedures, provide guidance.
• Lead member service efforts and resolve member issues per guidelines.
• Support recruitment, scheduling, coaching, and performance evaluation.
• Ensure accuracy in cash handling, deposits, and documentation.

Skills

Retail experience

Customer service

Tools

Cash register

Job description

Sam's Club in Brownsville, TX is seeking a supervisor to assist management by directing associates, training staff, and upholding member service standards. You will process memberships and credit accounts, promote store programs, and help meet membership goals while ensuring policy compliance.

The role involves assisting with recruiting, scheduling, coaching, and evaluating staff, with a focus on accurate cash handling and customer satisfaction at the front end.