Front-End Team Lead: Member Services & Operations

Sam's Club; Knoxville (TN); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Live Better U education

Job summary

Sam's Club in Knoxville, TN seeks an associate to assist management in supervising front-end operations, guiding members, and training staff on policies and procedures. You will handle memberships, checkout, and customer inquiries while supporting store-wide marketing events and daily tasks.

The role emphasizes service excellence, adherence to Open Door Policy, and teamwork to meet store goals and maintain a safe, welcoming environment for members.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register) AND 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Supervise associates by assigning duties, communicating goals and feedback, and training on processes.
• Provide direction on member service approaches and resolve member issues per company guidelines.
• Assist with recruiting, scheduling, coaching and evaluating associates; promote membership and sales events.
• Handle member purchases, assist with self-service tech, and ensure pickup orders are filled.
• Maintain accuracy of cash handling, deposits, and accounting records following office procedures.

Job description

Sam's Club in Knoxville, TN seeks an associate to assist management in supervising front-end operations, guiding members, and training staff on policies and procedures. You will handle memberships, checkout, and customer inquiries while supporting store-wide marketing events and daily tasks.

The role emphasizes service excellence, adherence to Open Door Policy, and teamwork to meet store goals and maintain a safe, welcoming environment for members.