Front End Team Lead – Member Experience

BJ's Wholesale Club, Inc.; New Castle (DE); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous PTO

Health benefits options

401(k) with company match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is hiring for a Front End Lead to oversee frontline team members in the absence of the Front End Manager and to coach for exceptional member service. You will drive membership programs, ensure accurate transactions, and support daily club operations.

Exhibiting leadership, you will guide teams, monitor metrics, and maintain a positive, inclusive environment while upholding store standards and efficiency.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line in the absence of the Front End Manager.
• Models and provides excellent Member service while coaching team members.
• Drives membership metrics through acquisition, retention and loyalty programs.
• Drives member engagement, speed and productivity on the front end.
• Trains, coaches and motivates frontline Team Members and evaluates performance.
• Utilizes performance metrics and reports to drive results and engagement.
• Performs front end duties including closing through POS and handling member issues.
• Ensures accurate inventory counts and transactions at checkout.
• Maintains club standards and participates in online task management (MyWork).

Skills

Leadership experience

Membership/sales knowledge

Cashier experience

Basic math

Tools

POS system

Job description

BJ’s Wholesale Club is hiring for a Front End Lead to oversee frontline team members in the absence of the Front End Manager and to coach for exceptional member service. You will drive membership programs, ensure accurate transactions, and support daily club operations.

Exhibiting leadership, you will guide teams, monitor metrics, and maintain a positive, inclusive environment while upholding store standards and efficiency.