Front End Lead: Member Experience & Coaching

BJ's Wholesale Club, Inc.; Bangor (ME); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Paid time off

Health benefits

401(k) retirement plan

Employee stock purchase plan

Job summary

BJ's Wholesale Club is seeking a Front End Lead to supervise the frontline in the absence of the Front End Manager. You will coach team members to deliver excellent member service and drive membership initiatives at the front end.

Responsibilities include coaching, achieving membership metrics, and ensuring efficient operations while maintaining a positive member experience. Prior leadership and cashier exposure are preferred.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.
• Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
• Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.
• Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.
• Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members.
• Loads shopping carts when necessary.
• Manages self-checkout lanes and scan and pan lanes.
• Assists Members with operations and technical difficulties.

Skills

Leadership experience

Membership/sales knowledge

Cashier experience

Basic math skills

Job description

BJ's Wholesale Club is seeking a Front End Lead to supervise the frontline in the absence of the Front End Manager. You will coach team members to deliver excellent member service and drive membership initiatives at the front end.

Responsibilities include coaching, achieving membership metrics, and ensuring efficient operations while maintaining a positive member experience. Prior leadership and cashier exposure are preferred.