Front End Lead: Member Experience Leader

BJ's Wholesale Club; Owings Mills (MD); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous Paid Time Off

Health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Eligibility varies by position

Job summary

BJ’s Wholesale Club is seeking a Front End Lead to oversee the frontline in the absence of the Front End Manager. You will coach, teach and develop team members to ensure excellent member service and successful execution of membership programs.

This role focuses on monitoring membership metrics, driving engagement, and maintaining club standards while ensuring a safe, welcoming environment for Members.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position.
• Performs front end responsibilities including closing through POS and Member escalated service issues.
• Utilizes MyWork to manage workflow and daily club operations.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Leadership experience

Membership or sales knowledge

Cashier experience

Basic math skills

Job description

BJ’s Wholesale Club is seeking a Front End Lead to oversee the frontline in the absence of the Front End Manager. You will coach, teach and develop team members to ensure excellent member service and successful execution of membership programs.

This role focuses on monitoring membership metrics, driving engagement, and maintaining club standards while ensuring a safe, welcoming environment for Members.