Front-End Team Leader: Customer Experience & Growth

Ollie's Bargain Outlet, Inc.; Streamwood (IL); On-site; USD 25,485 - 26,863; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage (

401K with immediate vesting

Career growth and development

20% associate discount on purchases

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to guide the front-end team and ensure a positive customer experience. You will lead a sales-focused crew, manage daily operations, and support staff development while maintaining store standards.

The role requires supervisory experience, flexibility for evenings and weekends, and a positive, team-oriented attitude. Base pay reflects the regional starting range and benefits accompany the position.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Schedule flexibility

Positive attitude

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to guide the front-end team and ensure a positive customer experience. You will lead a sales-focused crew, manage daily operations, and support staff development while maintaining store standards.

The role requires supervisory experience, flexibility for evenings and weekends, and a positive, team-oriented attitude. Base pay reflects the regional starting range and benefits accompany the position.