Front End Team Lead - Customer Experience & Growth

Ollie's Bargain Outlet, Inc.; Mobile (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401K with match

Career growth

Employee discount 20%

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is hiring a Retail Front End Team Leader to oversee the front-end of the store, build a passionate sales team, and ensure a great customer experience through staff development, service, asset protection, and store upkeep.

The role requires a high school diploma and 1–2 years of supervisory experience in a mid- to large-size retailer, with flexible scheduling including evenings, weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Team player

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is hiring a Retail Front End Team Leader to oversee the front-end of the store, build a passionate sales team, and ensure a great customer experience through staff development, service, asset protection, and store upkeep.

The role requires a high school diploma and 1–2 years of supervisory experience in a mid- to large-size retailer, with flexible scheduling including evenings, weekends and holidays.