Front End Team Leader — Elevate Store Experience & Growth

Ollie's Bargain Outlet, Inc.; Sevierville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX after 90d

401K with immediate vesting

20% Associate discount

Career growth & development

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to lead the store's front-end operations and drive a positive customer experience. You will build and guide a sales team, focus on associate development, customer service, and store upkeep.

The role emphasizes payroll and expense oversight, pricing accuracy, and teamwork to achieve store goals. Strong communication and leadership are essential for success in this role.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience.
• Schedule flexibility for evenings, weekends, and holidays.
• Positive attitude and team player.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

People management

Flexibility

Positive attitude

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to lead the store's front-end operations and drive a positive customer experience. You will build and guide a sales team, focus on associate development, customer service, and store upkeep.

The role emphasizes payroll and expense oversight, pricing accuracy, and teamwork to achieve store goals. Strong communication and leadership are essential for success in this role.