Front End Team Lead: Elevate Customer Experience

Ollie's Bargain Outlet, Inc.; New Bern (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage after

401K with company match

20% associate discount on purchases

Job summary

Ollie's Bargain Outlet, Inc. is looking for a Retail Front End Team Leader to guide the front-end operation and lead a team passionate about delivering a great shopping experience.

You will oversee associate development, customer service standards, and daily store operations, including payroll, scheduling, and merchandising execution, with a focus on teamwork and safety. Join a team that values collaboration, consistency, and guest satisfaction while maintaining store standards and driving

Qualifications

• High school diploma or equivalent required.
• 1-2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Team player

Flexible schedule

Leadership

Education

High school diploma or equivalent

Job description

Ollie's Bargain Outlet, Inc. is looking for a Retail Front End Team Leader to guide the front-end operation and lead a team passionate about delivering a great shopping experience.

You will oversee associate development, customer service standards, and daily store operations, including payroll, scheduling, and merchandising execution, with a focus on teamwork and safety. Join a team that values collaboration, consistency, and guest satisfaction while maintaining store standards and driving