Front End Team Lead: Customer Service & Ops Excellence

Lowe's; Willoughby (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

Lowe's in the United States is seeking a Front-End/Store Supervisor to lead a diverse team, ensure customer service excellence, and manage daily operations. The role includes coaching staff, collaborating across departments, and maintaining safety and efficiency in both front-end and fulfillment activities.

The position emphasizes staffing, performance feedback, and readiness for Manager-on-Duty responsibilities, with opportunities to influence store performance and customer experience.

Qualifications

• High school diploma or GED equivalent; required for the role.
• Minimum 4 years of experience in a retail environment; more with education omitted.
• Experience directing or supervising teams; includes coaching and development.
• Experience training and mentoring associates; cross-functional collaboration.
• Proficiency with Microsoft Office Suite; ability to use store systems.
• Ability to obtain sales-related licensure or registration if required by law.

Responsibilities

• Lead store team to meet customer demands and ensure staff coverage.
• Interact in interviews and assist in associate selections.
• Provide coaching, feedback, and performance guidance to team members.
• Drive operational excellence and customer service across front-end and fulfillment.
• Maintain safety, security, and shrink-prevention standards daily.
• Coordinate across departments to deliver efficient store operations.

Skills

Team leadership

Supervision

Mentoring

Cross-functional collaboration

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Lowe's in the United States is seeking a Front-End/Store Supervisor to lead a diverse team, ensure customer service excellence, and manage daily operations. The role includes coaching staff, collaborating across departments, and maintaining safety and efficiency in both front-end and fulfillment activities.

The position emphasizes staffing, performance feedback, and readiness for Manager-on-Duty responsibilities, with opportunities to influence store performance and customer experience.