Front-End Team Lead & Operations Coach

Lowe's; Lowell (MA); On-site; USD 37,000 - 38,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) with company match

Employee discount

Job summary

Lowe's is seeking a Front End / Fulfillment Supervisor to lead a store team, ensuring staffing, coaching, and operational excellence across front-end and fulfillment activities. You will drive customer service, safety, and efficient store operations while mentoring associates and participating in hiring decisions.

The role emphasizes active coaching, cross-functional collaboration, and adherence to store procedures to meet customer demands and strategic goals.

Qualifications

• High school diploma or GED or equivalent experience.
• 4 years of experience in a retail environment (or 5 years if education requirement is not met).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Lead and supervise store team, ensuring staffing coverage to meet customer demand.
• Participate in interviews and influence selection decisions for new associates.
• Provide daily feedback and coaching to team members and escalate disciplinary actions when needed.
• Encourage ideas to improve customer service and departmental operations.
• Empower team members to make decisions with guidance as needed.
• Foster associate growth through coaching and regular feedback.
• Identify associate relations issues and escalate to senior management or HR.
• Drive operational excellence and adherence to processes to improve efficiency and customer experience.
• Monitor safety and security, maintain inventory integrity and shrink budget.
• Ensure headcount aligns with demand for frontline, Pro, Install, and Pickup/In-Store functions.

Skills

Team leadership

Interviewing

Coaching

Cross-functional collaboration

Customer service focus

Tools

Microsoft Office Suite

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's is seeking a Front End / Fulfillment Supervisor to lead a store team, ensuring staffing, coaching, and operational excellence across front-end and fulfillment activities. You will drive customer service, safety, and efficient store operations while mentoring associates and participating in hiring decisions.

The role emphasizes active coaching, cross-functional collaboration, and adherence to store procedures to meet customer demands and strategic goals.