Front-End Operations Lead

Lowe's; Mount Vernon (IL); On-site; USD 2,852,000 - 2,969,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Paid time off based on role, tenure, &

401(k) Retirement account with company

Employee Assistance Program with work/

Tuition assistance

Lowe's Associate Discount

Job summary

Lowe’s is seeking a front-end and fulfillment Supervisor to lead store teams, ensuring staffing and staffing efficiency while delivering exceptional customer service. You will supervise, coach, and develop associates, partnering with leadership to drive operational excellence and safety.

The role emphasizes daily leadership, coaching and ensuring readiness of front-end/fulfillment areas, with focus on customer satisfaction and sales performance.

Qualifications

• High school diploma or GED, or equivalent retail experience.
• Experience directing or supervising teams in retail environments.
• Experience training, mentoring and developing associates.
• Experience cross-functional collaboration and use of Microsoft Office.
• Ability to obtain required sales licenses if needed.

Responsibilities

• Lead and assign team members to activities to meet customer demands.
• Provide timely feedback and coaching, with disciplinary action as needed.
• Collaborate with cross-functional partners to deliver outstanding customer service.
• Monitor safety and shrink prevention; enforce store policies and procedures.
• Oversee front-end and fulfillment operations to drive efficiency.

Skills

Team leadership

People supervision

Cross-functional collaboration

Microsoft Office

Retail experience

Education

High school diploma or GED

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe’s is seeking a front-end and fulfillment Supervisor to lead store teams, ensuring staffing and staffing efficiency while delivering exceptional customer service. You will supervise, coach, and develop associates, partnering with leadership to drive operational excellence and safety.

The role emphasizes daily leadership, coaching and ensuring readiness of front-end/fulfillment areas, with focus on customer satisfaction and sales performance.