Front-End Department Lead: Coach, Optimize & Serve

Lowe's Companies, Inc.; Zionsville (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Store Supervisor in Indiana to lead front-end and fulfillment operations, ensuring excellent customer service and efficient staff coverage.

Responsibilities include directing team members, participating in interviews, providing coaching, and maintaining safety and inventory controls to reduce shrink. The role emphasizes collaboration with cross-functional partners and delivering strong sales support.

Qualifications

• High school diploma or GED required or equivalent experience.
• 4 years of experience in a retail environment (5 years if education is not met).
• Experience providing direction or supervision to teams; cross-functional collaboration.
• Experience training, mentoring and developing associates; strong communication skills.

Responsibilities

• Team Leadership: assigns team members to activities and ensures staff coverage meets customer demands.
• May participate in interviews and provide input into selection decisions for new associates.
• Connects with the team daily to understand challenges and elevates issues as needed.
• Provides timely feedback and performance coaching; partners with ASM for disciplinary action when needed.
• Encourages idea sharing and best practices to deliver outstanding customer service and support activities.
• Empowers others to make decisions while providing guidance when necessary.
• Raises recognition for achieving goals and positive behaviors.
• Fosters associate growth through coaching and regular performance feedback.

Skills

Leadership

Customer service

Interpersonal skills

Coaching

Training/mentoring

Cross-functional collaboration

Microsoft Office

People management

Education

High school diploma or GED

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's Companies, Inc. is seeking a Store Supervisor in Indiana to lead front-end and fulfillment operations, ensuring excellent customer service and efficient staff coverage.

Responsibilities include directing team members, participating in interviews, providing coaching, and maintaining safety and inventory controls to reduce shrink. The role emphasizes collaboration with cross-functional partners and delivering strong sales support.