Front-End Team Lead: Customer Experience & Operations

Jetro Restaurant Depot; City of Newburgh (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Match

Paid Time Off

Six Paid Company Holidays

Tuition Reimbursement

Supplemental Benefits

Comprehensive Benefits

Job summary

Jetro Restaurant Depot seeks a Front-End Supervisor to oversee daily customer service and front-end operations, ensuring accurate transactions, strong team performance, and a welcoming shopping experience. You will monitor cash handling procedures, resolve discrepancies, and provide clear direction to front-end staff during busy periods.

Additionally, you will help maintain organized, clean front-end areas, support scheduling, enforce company policies, and address customer concerns to uphold

Qualifications

• Previous experience in retail, customer service, or front-end operations.
• Basic understanding of cash handling processes.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Problem-solving skills and attention to detail.

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing
• Assist with monitoring cash handling procedures and resolving minor discrepancies
• Provide support and direction to front-end staff during daily operations
• Ensure front-end areas are organized, clean, and operating efficiently
• Assist in maintaining customer service standards and resolving customer issues
• Support scheduling and workflow coordination for front-end staff
• Help enforce company procedures and policies at the front-end
• Communicate operational issues or concerns to management

Skills

Retail experience

Front-end operations

Cash handling

Communication

Organizational skills

Teamwork

Problem-solving

Job description

Jetro Restaurant Depot seeks a Front-End Supervisor to oversee daily customer service and front-end operations, ensuring accurate transactions, strong team performance, and a welcoming shopping experience. You will monitor cash handling procedures, resolve discrepancies, and provide clear direction to front-end staff during busy periods.

Additionally, you will help maintain organized, clean front-end areas, support scheduling, enforce company policies, and address customer concerns to uphold