Front-End Operations Lead

Jetro Restaurant Depot; City of Syracuse (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Six company holidays

Tuition reimbursement

Supplemental benefits

Job summary

Jetro Restaurant Depot seeks a Front-End Supervisor to oversee daily customer service activities, transaction accuracy, and front-end staff performance in a fast-paced retail environment. The role focuses on maintaining efficient processes and a customer-centered operation.

The position emphasizes supervising front-end operations, ensuring proper cash handling, and providing guidance to staff during daily activities while upholding company policies and high service standards.

Qualifications

• Experience in retail, customer service, or front-end operations.
• Basic understanding of cash handling procedures.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Problem-solving skills and attention to detail.

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing
• Assist with monitoring cash handling procedures and resolving minor discrepancies
• Provide support and direction to front-end staff during daily operations
• Ensure front-end areas are organized, clean, and operating efficiently
• Assist in maintaining customer service standards and resolving customer issues
• Support scheduling and workflow coordination for front-end staff
• Help enforce company procedures and policies at the front-end
• Communicate operational issues or concerns to management

Skills

Retail experience

Customer service

Cash handling

Communication

Organizational skills

Team-oriented

Tools

POS system

Job description

Jetro Restaurant Depot seeks a Front-End Supervisor to oversee daily customer service activities, transaction accuracy, and front-end staff performance in a fast-paced retail environment. The role focuses on maintaining efficient processes and a customer-centered operation.

The position emphasizes supervising front-end operations, ensuring proper cash handling, and providing guidance to staff during daily activities while upholding company policies and high service standards.