Front-End Team Lead: Customer Experience & Ops

Kroger; Queen Creek (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Kroger in Queen Creek, AZ is seeking a Front-End Department Associate to assist the department manager in achieving sales and profit goals. You will help supervise front-end operations, ensure a safe, clean environment, and deliver outstanding customer service.

Responsibilities include scheduling, cash handling, budget support, and enforcing QA standards while upholding Kroger's values of respect, honesty, integrity, diversity, inclusion and safety.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions with suggestions.
• Monitor and control department supply expenses.
• Manage cash control, sales, and cash items for the store.
• Schedule Front-end associates to ensure adequate department coverage.
• Assist with budgets, profit and loss reviews, and financial reporting for the store.
• Develop and implement department action plans to achieve results.
• Collaborate with Front-end associates to promote teamwork.
• Adhere to safety procedures and ensure temperature logs are maintained.

Skills

Customer Service

Conflict resolution

Retail operations

Cash handling

Team leadership

Scheduling

Education

High school diploma or equivalent

Management experience

Second language

Tools

POS systems

Job description

Kroger in Queen Creek, AZ is seeking a Front-End Department Associate to assist the department manager in achieving sales and profit goals. You will help supervise front-end operations, ensure a safe, clean environment, and deliver outstanding customer service.

Responsibilities include scheduling, cash handling, budget support, and enforcing QA standards while upholding Kroger's values of respect, honesty, integrity, diversity, inclusion and safety.