Front-End Department Lead: Customer Experience & Ops

Kroger; Louisville (CO); On-site; USD 28,000 - 40,000; Full time

Job summary

Kroger in Louisville is seeking a Front-end Associate to deliver outstanding customer service and maintain a safe, clean environment that encourages customers to return. You will assist the department manager in reaching sales and profit goals and supervise day-to-day Front-end operations.

Join a team that values respect, integrity and teamwork. Responsibilities include scheduling front-end staff, monitoring budgets, cash control, and ensuring compliance with safety and food safety guidelines.

Qualifications

• Handling stressful situations in a retail setting.
• Clear and effective communication with customers.
• Basic math for register transactions.
• Retail or customer service experience required.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain knowledge of products and respond to questions with suggestions.
• Assist with monitoring and control of supply expenses for the department.
• Assist with managing cash control, sales and cash items and records.
• Manage scheduling of Front-end associates for adequate coverage.
• Assist management in preparing budgets, profit and loss reviews.
• Collaborate with Front-end associates and promote teamwork.
• Adhere to safety programs and food safety regulations.

Skills

Stress management

Communication skills

Basic math

Retail/Customer service

Education

High school diploma or equivalent

Management experience

Job description

Kroger in Louisville is seeking a Front-end Associate to deliver outstanding customer service and maintain a safe, clean environment that encourages customers to return. You will assist the department manager in reaching sales and profit goals and supervise day-to-day Front-end operations.

Join a team that values respect, integrity and teamwork. Responsibilities include scheduling front-end staff, monitoring budgets, cash control, and ensuring compliance with safety and food safety guidelines.