Front-End Dept Lead & Customer Experience Champion

Kroger; Eagle (CO); On-site; USD 45,000 - 55,000; Full time

Job summary

Kroger Colorado is seeking a Front-end Supervisor to deliver outstanding customer service, maintain a safe and clean store environment, and assist the department manager in achieving sales and profit goals. You will supervise front-end operations and support day-to-day functions of the department.

The role emphasizes cash control, staffing, budgeting, and adherence to safety standards while collaborating with front-end associates to reflect Kroger's core values of respect, honesty, integrity,

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or customer service experience.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming, customer-focused environment.
• Know product offerings and respond to questions.
• Monitor department supply expenses.
• Manage cash control and sales records.
• Schedule front-end staff for adequate coverage.
• Assist with budgeting and labor scheduling with management.
• Develop department action plans to achieve results.
• Collaborate with front-end staff to promote teamwork.
• Adhere to safety procedures and food safety guidelines.
• Follow laws and company policies.

Skills

Effective communication skills

Stress management

Basic math

Retail or customer service experience

Conflict management

Honesty and integrity

Education

High school diploma or equivalent

Job description

Kroger Colorado is seeking a Front-end Supervisor to deliver outstanding customer service, maintain a safe and clean store environment, and assist the department manager in achieving sales and profit goals. You will supervise front-end operations and support day-to-day functions of the department.

The role emphasizes cash control, staffing, budgeting, and adherence to safety standards while collaborating with front-end associates to reflect Kroger's core values of respect, honesty, integrity,