Front End Team Lead & Customer Experience Coach

The TJX Companies, Inc.; Davis (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision

Job summary

The TJX Companies, Inc. is seeking a frontline supervisor-level candidate for our Sierra Davis store.

You will lead front-line teams to deliver a highly-satisfied customer experience while mentoring Associates in frontline execution of register transactions and store operations. You will promote loyalty through programs, maintain cash controls, and ensure policy adherence, store safety, and merchandise standards.

Qualifications

• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to train and provide direction to others.
• Able to run a register/handle money.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue-line.
• Adheres to all operational, merchandise, and loss prevention policies and procedures.
• Ensures proper and timely handling of damages and Mark out of Stock.
• Promotes a safe environment, reporting any type of safety hazard in the store.
• Other duties as assigned

Skills

Excellent interpersonal skills

Exceptional customer service skills

Able to train and provide direction to

Able to run a register/handle money

Education

High School diploma or equivalent

Job description

The TJX Companies, Inc. is seeking a frontline supervisor-level candidate for our Sierra Davis store.

You will lead front-line teams to deliver a highly-satisfied customer experience while mentoring Associates in frontline execution of register transactions and store operations. You will promote loyalty through programs, maintain cash controls, and ensure policy adherence, store safety, and merchandise standards.