Customer Experience Leader & Frontline Coach

The TJX Companies, Inc.; Oklahoma; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Healthcare options

Employee assistance program (EAP)

Bereavement leave

Referral bonuses

Child care discounts

Pet insurance

Credit union

Job summary

The TJX Companies, Inc. is hiring for a frontline retail role at our USA Sierra store. You will promote a highly-satisfied customer experience, train Associates, and help run register operations while supporting store goals. The position requires flexibility to work evenings and weekends and experience in retail supervision is preferred.

We offer competitive pay and comprehensive benefits. Join a Fortune 100 company known for its off-price leadership and diverse, collaborative culture.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Experience as a coordinator or previous retail/supervisory experience preferred.
• Excellent interpersonal skills and exceptional customer service.
• Able to run a register and handle money.
• Able to train and provide direction to others.
• Able to work as a team member.
• Confidential information handling with discretion.

Responsibilities

• Leads the frontline to promote a Highly-Satisfied customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors Associates on policies and procedures.
• Maintains cash controls including change fund.
• Assigns registers and coordinates breaks for frontline coverage.
• Maintains merchandising standards and frontline cleanliness.

Skills

Customer service

Team player

Cash handling

Training others

Retail experience

Education

High School Diploma or equivalent

Tools

POS system

Job description

The TJX Companies, Inc. is hiring for a frontline retail role at our USA Sierra store. You will promote a highly-satisfied customer experience, train Associates, and help run register operations while supporting store goals. The position requires flexibility to work evenings and weekends and experience in retail supervision is preferred.

We offer competitive pay and comprehensive benefits. Join a Fortune 100 company known for its off-price leadership and diverse, collaborative culture.